Standard Returns

You can return your order within 14 days from the day you receive the package or the package hits your chosen parcel shop. Upon return of your item, please note that we will not refund the shipping costs. If you want to exchange your item, please return this to us and place a new order at herskindofficial.com. Fill out the provided return form and use the attached return label if you wish your return the order. This is only possible to use in the following countries Belgium, Denmark, Ireland, Luxembourg, Poland, Sweden, Germany, and Austria.

Please note that we will charge a fee if you're using this label for a total of 39 DKK (5,2 EUR). We will deduct this amount from your order after receiving your package.

The returns form is usually found on the delivery note which comes with your order along with the item/s you've ordered. If for any reason the return form is missing, or damaged or you need an additional form this can be downloaded and printed from the below link.

Return Form

1. Print the formula 

2. Fill in the required information

3. Place the form together with your return items and send the package with the return label

The items must be clean, unworn, unused with hang-tag (s), and in an original polybag. You have the right to return used items, but only used to a certain extent, corresponding to trying on or fitting an item in a physical shop. Items used, washed, damaged, or soiled will not be accepted. If a used item is returned, there will be made an individual specific evaluation of how much the item can be sold for to another consumer. Any impairment or loss of value will be deducted from the item's original price.

Standard Refunds

We can only refund the money back to the same card used when purchasing the item. If the returned item (s) confirm our requirements. Please note that it may take 7-10 business days for your refund to be processed.

Exchange

In case you would like to exchange your purchase for another size or color or you would like a different product, we simply ask you to return your original purchase and then purchase the new desired product at herskindofficial.com

Information on redress

A complaint about a product or service purchased from us can be submitted to the Competition and Consumer Authority Center for Complaint Resolution, Carl Jacobsen Vej 35, 2500 Valby. You can complain to the Center for Complaint Resolution through www.forbrug.dk

European Commission's online complaint portal can also be used when filing a complaint. This is particularly relevant if you are a consumer residing in another EU country. Complaints lodged here - http://ec.europa.eu/odr. 

Warranty

In case you would like to claim your warranty please contact our Customer Service: contact@herskindofficial.dk. 

As a customer you can complain about defects and deficiencies within 2 years warranty after purchase.

Please note your right to complain is renounced if the defects are because of negligent use, lack of maintenance, or simply because of normal wear and tear. In case of an accepted warranty we will compensate you the shipping expenses.