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Extended returns period! All items purchased between 01/12/24 and 21/12/2024 can be returned up until and including 30/01/25.

Christmas gifts deadline: order before 18th of December. Read more

TERMS OF TRADE

Welcome to HERSKIND. Please notice that you agree to our terms and conditions when shopping with us.

 
Shipping & Delivery 


Orders placed before 12 pm Monday - Friday are usually shipped the same day.

Country

Shipping cost 

Free delivery above

Transit time

Denmark

39 dkk

999 dkk*

1-2 days

EU

10 eur

135 eur*

1-3 days

Norway & Schweiz

13,5 eur

270 eur*

2-4 days

Rest of the world

40 eur

3-5 days

  
 *Please note: Free shipping is not eligable for stocksales products.

Returns & Refunds

If you wish you return your order, please fill out provided return form and use the attached return label which is included in the package (only possible in the following countries Belgium, Denmark, Ireland, Luxembourg, Poland, Sweden, Germany and Austria). Please note that we will charge a fee for the use of this label of total 39 DKK (5,2 EUR). We will deduct this amount from your order after receiving your package.

Upon return of your item, please note that we will not refund the shipping costs. If you want to exchange your item, please return this to us and place a new order at herskindofficial.com. We can only refund the money to the same card used when purchasing the item.

The returns form is normally found on the delivery note which comes with your order along with the item/s you've ordered. If for any reason the returns label is missing, damaged or you need an additional form this can be downloaded and printed from the below link.

Return label:

1. Print the return form
2. Fill in the required information
3. Place the form together with your return items and send the package with the return label

We ask that the items are returned clean, unworn, unused with hang-tag (s) and in original polybag. If the returned item (s) conform to our requirements, the money will be refunded within a few days.

 

You have the right to return used items, but only used to a certain extent, which corresponds to trying on or fitting an item in a physical shop. Items that have been used, washed, damaged or soiled will not be accepted. If a used item is returned, an individual-specific evaluation of how much the item can be sold for to another consumer will be made. Any impairment or loss of value will be deducted from the original price of the item.

 

Exchange

In case you would like to exchange your purchase for another size or color send us an email on contact@herskindofficial.com, so we can make sure that your desired size or color is available. Fill out the exchange form provided by email and return the product to the return address on the package.

In case you would like to exchange your purchase for another size or color or you would like a different product, we simply ask you to return your original purchase and then purchase the new desired product at herskindofficial.com

 

Information on redress

A complaint about a product or service purchased from us can be submitted to the Competition and Consumer Authority Center for Complaint Resolution, Carl Jacobsen Vej 35, 2500 Valby. You can complain to the Center for Complaint Resolution through www.forbrug.dk

European Commission's online complaint portal can also be used when filing a complaint. This is particularly relevant if you are a consumer residing in another EU country. Complaints lodged here - http://ec.europa.eu/odr

Warranty

In case you would like to claim your warranty please contact our Customer Service: contact@herskindofficial.com

As a customer you can complain about defects and deficiencies within 2 years warranty after purchase.

Please note your right to complain is renounced if the defects are because of negligent use, lack of maintenance, or simply because of normal wear and tear. In case of an accepted warranty we will compensate you the shipping expenses.

Prices and taxes

The price of each product is stated excluding shipping costs but including the Danish rate of VAT (25%). Herskind is not responsible for these or for any fees charged by customs.

The shipping company will contact you in case there are extra charges or requires customs clearance. This might delay the delivery. Please notice that it is your responsibility to pay for these extra charges.

Payment & Currencies

Herskind webshop accepts payment by the following credit cards: MasterCard, Visa, Visa Electron and Dankort.

Payment will be debited and cleared from your account upon dispatch of your order by Herskind webshop. You confirm that the credit/debit card being used is yours or that you have been authorised by the owner of the credit/debit card to use it. All credit/debit cardholders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize a payment to Herskind webshop, we are not held responsible for any delay or non-delivery.

Herskind webshop displays prices in Euro (€) and Danish Kroner (DKK), but the payment is processed in Danish Kroner (DKK). Transaction fees apply as set by NETS, see the fees here: http://www.nets.eu/dk-da/Produkter/betaling-med-kort/dankort/priser/Pages/default.aspx

 

Terms in general are subject to:

1) Currency Changes

2) Force majeure

3) Delivery failures

4) Tax Changes

5) Products that are out of stock and printing errors

 

Privacy Policy

Introduction and Scope

Herskind takes the protection of personally identifiable information (“Personal Data”) very seriously. This Privacy Policy (the “Policy”) addresses data subjects whose Personal Data we may receive from our customers on our website herskindofficial.com

 

Basis of Processing

We may process your Personal Data on the basis of:

  •  Your consent;

  •  The need to perform a contract with you;

  •  Our legitimate interests or those of a third party, such as our interest in marketing our Services;

  •  The need to comply with the law; or

  •  Any other ground, as required or permitted by law.

How We Receive Personal Data 

We may receive your Personal Data when:

  •  You provide it directly to us as part of using our Services;

  •  Our customers (including their employees, contractors, and other representatives of the company) provide it to us;

  •  Our service providers provide it to us

 

Categories of Personal Data

We may process the following types of Personal Data:

  •  Biographical information, such as company name or first and last name in the case of a person; and

  •  Contact information, such as email address and postal addresses.

Purposes of Processing

We may process your Personal Data for the purposes of:

  • Enabling the use of the Services;

  • Responding to your requests or questions; and

  • Sending you email marketing communications about our business which we think may interest you.

  • Give you more personalised marketing

Data Retention 

When the purposes of processing are satisfied, we will delete the related Personal Data within one year.

 

Sharing Personal Data with Third Parties

We may share Personal Data with our service providers, who process Personal Data on our behalf, and who agree to use the Personal Data only to assist us in providing our Services or as required by law. Our service providers may provide:

  •  Application hosting services;

  •  Cloud storage services;

  •  Email software;

  •  Advertising and marketing services; and

  • CRM software.

Other Disclosure of Your Personal Data

We may disclose your Personal Data to the extent required by law, or if we have a good-faith belief that we need to disclose it in order to comply with official investigations or legal proceedings (whether initiated by governmental/law enforcement officials, or private parties). We may also disclose your Personal Data if we sell or transfer all or some of our company’s business interests, assets, or both, or in connection with a corporate restructuring. Finally, we may disclose your Personal Data to our subsidiaries or affiliates, but only if necessary for business purposes, as described in the section above.

 

We reserve the right to use, transfer, sell, and share aggregated, anonymous data, (which does not include any Personal Data) about individuals whose Personal Data we process in connection with providing our Services, for any legal business purpose. These purposes may include analyzing usage trends or seeking compatible advertisers, sponsors, and customers.

 

If we have to disclose your Personal Data to governmental/law enforcement officials, we may not be able to ensure that those officials will maintain the privacy and security of your Personal Data.

 

Cookies 

A “cookie” is a small file stored on your device that contains information about your device. We may use cookies to provide basic relevant ads, website functionality, authentication (session management), usage analytics (web analytics), and to remember your settings, and generally improve our websites and Services.

 

We use session and persistent cookies. Session cookies are deleted when you close your browser. Persistent cookies may remain even after you close your browser, but always have an expiration date. Most of the cookies placed on your device through our Services are first-party cookies, since they are placed directly by us. Other parties, such as Google, may also set their own (third-party) cookies through our Services. Please refer to the policies of these third parties to learn more about the way in which they collect and process information about you.

 

If you would prefer not to accept cookies, you can change the setup of your browser to reject all or some cookies. Note, if you reject certain cookies, you may not be able to use all of our Services’ features. For more information, please visithttps://www.aboutcookies.org/.

 

You may also set your browser to send a Do Not Track (DNT) signal. For more information, please visit https://allaboutdnt.com/. Please note that our Services do not have the capability to respond to “Do Not Track” signals received from web browsers.

  

Data Integrity & Security

 We have implemented and will maintain technical, administrative, and physical measures that are reasonably designed to help protect Personal Data from unauthorized processing. This includes unauthorized access, disclosure, alteration, or destruction.

  

Access & Review

If we process your Personal Data, you may have the right to request access to (or to update, correct, or delete) such Personal Data. You may also have the right to ask that we limit our processing of such Personal Data, as well as the right to object to our processing of such Personal Data. You may also have the right to data portability.

 

Changes to this Policy 

If we make any material change to this Policy, we will post the revised Policy to this web page. We will also update the “Effective” date. By continuing to use our Services after we post any of these changes, you accept the modified Policy.

 

Contact Us

If you have any questions about this Policy or our processing of your Personal Data, please write by email at uj@herskindofficial.com

 

 

Customer Service

If you have any inquiries please contact our customer service

Mail: contact@herskindofficial.com

 

 

 

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